SMS Healthcare ensures consistent, high-quality services with our cloud-based quality assurance program, OPS360.
Our staff tracks and logs every aspect of our business and provides instant visibility to our results with our customers. There’s nothing for our customers to install and only one central database to access. Log in from anywhere and view the same up-to-date data as our entire team. Watch the video to the right for a quick preview of our OPS360 quality assurance program, or request a LIVE DEMO Below.
Request a DemoBecause we hire for talent and personality and train for the skills of the position, our care team members are customer-service driven and deliver on HCAHPS improvements.
SMS Healthcare takes our employee training process to a higher level with our online SafePersonnel program. The simple and straightforward training platform has videos, training modules and tests. SafePersonnel is accessible from any smart device, phone, tablet, or computer, so our staff can stay up-to-date in the field. New hire and recurring training are all assigned through SafePersonnel. We can instantly track training progress and keep our team fully compliant with all regulations and governing bodies in various fields.
With the utilization of three different types of level-II monitoring systems, we are able to document, monitor, and train employees on the proper cleaning and disinfection methods.
High-touch areas harbor an array of germs that can cause infections and increase the overall risk to patients. With patient safety always at the forefront, we strive to provide an optimal environment to aid in the healing process. The three qualitative measurements that SMSHC uses are direct observations, fluorescent marking, and ATP testing. Please click one of the icons to learn more about Qualitative Monitoring Measures.
Our leaders strive to provide consistent, positive, and constructive feedback to our employees regarding their overall performance in their areas of responsibility throughout our healthcare facilities.
Direct performance observation allows our leaders to follow and document employee cleaning. It ensures that the employees are using methods they have been trained on. We can record these observations in real-time through our OPS360 quality assurance platform.
Within our care teams, we utilize fluorescent markings to provide coaching and education to our employees.
We use fluorescent marking tools to check that our extensive 10-step cleaning and disinfection process is appropriately followed. The fluorescent marking tool provides our leaders and employees with open dialogue and a visual demonstration of what high-touch areas may have been missed. Our processes, training, and follow-up validation helps keep patient rooms, sterile procedure areas, emergency departments, and other areas clean and safe for patients, visitors, and staff.
ATP Testing
We monitor ATP levels using a small hand-held device called a luminometer. Typically, we take a reading of ATP levels before we clean a surface. The tester swabs a surface, inserts the swab into the device, and the device reads the ATP levels. Then, we sanitize the surface according to operating procedures and record another reading. The ATP reading should then be at an acceptable level. If it is not, the area may need cleaning again, and standard cleaning protocols may need evaluation for effectiveness.
OPS360 allows our leaders to provide immediate, positive, and constructive feedback.
Don’t forget to look both high and low to properly disinfect patient rooms!
Similar to the hospitality industry, sometimes it’s all in the presentation. A patient’s first impression of their room - whether good or bad - can be a lasting one!
Remotes, bedside rails, and door handles are just a few of the many high touch areas that can be missed in a patient room.
Think about how many times staff and visitors come in and out of a patient room.
Training and follow-up validations aid our employees in knowing how to properly disinfect high-touch areas.
Family, friends, and visitors can also have peace of mind that their areas are properly disinfected!
Surfaces may appear to be visibly clean, but if improperly disinfected, they could be hiding dangerous bacteria!
Remembering to remove the trash is one thing – but what about wiping down the outside of the trash can?
We provide detailed cost breakdowns for our customers, so they can be confident in the services they are paying for.
Our pricing is built to show where every dollar is budgeted to deliver the best possible outcomes. We show our budgets associated with the following:
- Hourly labor and payroll taxes
- Wage scales
- Hours builds
- Management salaries
- Benefits
- Vacation
- Holiday pay
- Supplies
- Equipment repairs and depreciation
- Corporate overhead
- Division travel
- Overhead and profit
SMS Healthcare will help your facility improve its systems and processes and stay compliance-ready every day of the year.
With our customized consulting services, we help you find your current quality levels and assist in developing the best plan to correct any issues your team might be facing. Taking our survey and consulting services one step further, SMS Healthcare understands that Healthcare Facilities face different government surveys, citations and regulations than other industries. Click the LEARN MORE button for further information about what to expect with our surveys and consultations.
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