About SMS Healthcare

Healthcare is Our Specialty!

SMS Healthcare is a specialized division of Service Management Systems (SMS) specializing in environmental services. We provide a clean and safe environment to guests, patients, and staff who visit our healthcare locations across the country.

Founded in 1988, SMS specializes in full housekeeping programs to high-traffic public facilities. We uphold the highest quality standards and do “Whatever It Takes” to best serve each property.

Humble Beginnings

In 1988, our late founder, William T. (Bill) Coakley started a small, grassroots cleaning company, Service Management Systems, with an innovative vision, unabashed drive to succeed, impeccable work ethic and a dedicated system of core values. Operating under the simple premise that anything could be accomplished with the right people, tools and attitude, Bill Coakley grew Service Management Systems into an organization of world-class services. From its humble beginnings, Service Management Systems has evolved into a company that provides full housekeeping and maintenance programs to high-traffic, public facilities in the airport, retail, sports and entertainment, education and hospitality industries. Learn more about Service Management Systems by visiting our SMS Clean website.

Visit smsclean.com

Our Leadership

Our executive leadership team at SMS Healthcare is dedicated to our customers, transitions and daily operations. Each leader plays an active role in overseeing customer and employee relations. Our customers come to know the friendly faces below, whether in person, over webinars, or even on some of our operational guides and training materials.

Division Vice Presidents

David Shultis

Kevin Gleason

Division Managers

Pablo Rivera

Dan Hickey

Cecil Sloley

Additional Support

Scott Born

President

Kylee Looney

Director of Training, Culture, and Administration

Hector Frias

Division Operations Manager


Our Customer Support Center

We view our solid network of customer support as a key factor in our success. Our support center takes care of the back-of-the-house administrative needs, allowing our field operations team to focus on delivering excellent service to our valued customers. SMS Healthcare employees in the field are backed by our dedicated Customer Support Center (CSC) located in Nashville, TN. Support services provided include Human Resources, Benefits, Payroll, Information Technology and much more.

Bill Stejskal

Chief Human Resouces Officer

Lindsey DeJesus

Benefits Manager

Michelle Scheible

Director of Payroll

Jimmy Knight

Director of Information Systems

Keith Wolken

Chief Executive Officer

Hiram Cox

Chief Financial and Administrative Officer

Rickie Hall

Chief Information Officer

Explore a Partnership with SMS Healthcare

Our effective systems standardize performance and service levels, produce high-quality results. We pride ourselves on our belief in being honest, upfront and open with our customers. We ensure our success through our hiring processes, training programs, quality assurance systems and consistent inspections.

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