Powered by OPS360

SMS Healthcare ensures consistent, high-quality services with our cloud-based quality assurance program, OPS360.

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Daily Tracking and Inspections:

Our staff tracks and logs every aspect of our business and openly shares our results with our customers for ongoing improvement. All completed through a smart device while working in the field and outside the office, we track quality inspections by:

  • The Employee
  • Area
  • Internal Staff Rounding
  • Patient Satisfaction Rounds for HCAHPS Improvement
  • Customer Satisfaction Rounding
  • Training Modules
  • Hands-on Training in the Field
  • Worker Orders
  • And More!

There’s nothing for our customers to install and only one central database to access. Login anywhere and view the same up-to-date data as our entire team.

Analytics + Accountability:

This comprehensive data helps us develop trending reports by area, the employee, room, inpatient and outpatient department and more. We may implement the proper training and follow-up to ensure the facility improves daily in quality and patient satisfaction. Our customers have full access to our evaluations, which encourages us to serve the facility with the utmost quality in cleanliness. Our customers know everything we know at all times.

Live Data on Patient Satisfaction:

Because we are rounding our inpatients daily and logging real-time feedback, we can swiftly respond to patient feedback. Our patient rounds collect data on:

  • Current patient perception of room cleanliness.
  • Satisfaction with their daily housekeepers.
  • Plus, recognize our nursing counterparts with measurable follow-up.

Our consistent collection of compliments for hospital staff build rapport between EVS and nursing, radiology and therapy. Our system allows us to tag department leaders that oversee various staff when compliments are received. This ensures hospital staff is being recognized for the often unseen work. Additionally, our real-time data allows us to tag senior management within hospitals to assist in patient satisfaction recovery when necessary, making sure each patient feels heard and respected.

Interested in learning more about our OPS 360 Technology? Complete the form below and we will be in touch shortly!