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Studies have shown that patients overwhelmingly rate their care level higher when good communication between the patient, doctors, nurses and support staff — like EVS — is present. EVS employees can help make patients feel more relaxed simply by greeting them and informing them of the services and procedures performed in the room. This positive … 4 Tactics to Introduce Hospitality to your EVS Program

When it comes to proper cleaning and disinfection methods, SMSHC uses three monitoring methods. With these level-II monitoring methods, we can appropriately target, document, and monitor all of our hospitals to ensure everyone is in safe and clean environments.  Direct Observation – With direct observation, our managers and facilitators walk through the rooms to ensure … 3 Common Types of Qualitative Monitoring