One team – one collective mission!
At our healthcare facilities, we provide more than cleaning and disinfecting. Our collective mission is to aid the onsite healthcare staff to provide the best overall care experience possible. SMS Healthcare creates lasting relationships based upon consistent excellent service, continued growth, trust, and a common goal through open communication and feedback. Have more questions about what a partnership with SMS Healthcare could look like at your facility? Connect with us today!
Connect With UsOur leadership support does not end with our onsite management team!
SMS Healthcare’s leadership team is like no other! Our leadership team regularly visits to evaluate and inspect our services, aid in onsite training, instill company culture programs, and check the overall cleaning and disinfection. Because we develop from within, many of our leaders started in frontline positions and advanced to higher roles. They are not afraid to lead by example and do “whatever it takes” to keep our customers successful. This leadership style is part of what sets SMS Healthcare apart in the eyes of our customers and potential candidates. We want our Care Teams, onsite management, and customers to have ongoing support beyond the initial startup. Learn more about our Executive Leadership Team and what sets us apart by visiting the About SMS Healthcare page.
About UsOur Annual Customer Survey and customer contact standards allow for ongoing, constructive feedback.
We truly appreciate our customers taking the time to give feedback on our services. Because no two facilities are the same, we always want to customize our approach to best serve your facility’s needs. SMS Healthcare always strives to keep an open dialogue between our customers, our onsite managers, and our Executive Leadership Team. We also offer an annual customer survey. These customer contact standards provide SMS Healthcare with direct insights into bettering both the patient and customer experience.
Sometimes things are not “by the book” – and that’s okay!
As mentioned before, we always strive to keep an open dialogue that will foster growth and better standards at each facility. SMS Healthcare understands that sometimes we need to make improvements. We work with our customers and onsite management team to develop customized action plans when needed. These action plans can include but are not limited to process updates for recruitment and hiring practices, employee engagement programs or company culture standards, technology or training implementation or improvements, and so much more. With these plans, the goal is to create trackable improvement expectations, updated and customized to reflect the facility's needs.
Connect With UsLike The Joint Commission Survey, Unannounced compliance surveys can often serve as a wake-up call to all healthcare staff members.
SMS Healthcare works to eliminate the stress of unannounced surveys by keeping our Care Teams focused on being “Survey-Ready” at all times. Our detailed checklists, ongoing training, and attention to detail are embedded into our daily tasks, allowing us to focus on keeping your facility clean and safe – rather than scrambling to make sure we are compliant! Don't wait for that unannounced compliance survey for you to realize you need help with your environmental services. Partner with us today!
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