Technology That Elevates Patient Care In healthcare, quality cannot depend on guesswork. Cleanliness, compliance, and patient comfort all require measurable performance. Our proprietary SMART System enables SMS Healthcare teams to manage every detail of environmental services with total transparency, while providing hospital partners with assurance that standards are being met in real-time. The system records … The SMART System
Since 1988, Service Management Systems has served a wide range of industries, including one of its most meaningful areas of growth in healthcare. SMS Healthcare was built on the same foundation as the original company, carrying Bill Coakley’s values of integrity, accountability, and care into hospitals, clinics, and medical centers nationwide. When Bill Coakley founded … Bill Coakley’s Vision: The Foundation of Service Management Systems
Being ready for what could happen doesn’t just happen Here at SMS Healthcare, we thought we’d get a conversation started by talking about how we prepare for severe weather and other emergencies in the medical facilities where we provide EVS services. At SMS Healthcare, one of our 24/7 goals is to observe the Scout Motto: … Preparedness begins with an Emergency Response Plan
At SMS Healthcare, our multi-pronged safety approach is a daily priority Everyone benefits from a safe work environment. Although it’s a never-ending responsibility – don’t we all shudder at the ancient Greek myth about the eternal task of pushing the boulder up the hill – we know how important it is to maximize safety in … Safety Matters!
What is Quality Assurance in a large-scale EVS contract? Quality EVS Services in a medical facility can be kind of like following a litter of Golden Retrievers pups around, trying to keep the fur shed under control. The larger your house and the more dogs you have, the harder it is to keep on top … Quality Control: The Key to Keeping your EVS Issues under Control
The Pandemic taught us what Clean really means Your EVS team has mops and cleaning supplies, works hard, and they smile when you pass them in the hallway. But are they working the right way? Your medical facilities may “look” clean, but are they actually clean in the ways that matter most to public health? … Clean for Improved Indoor Air Quality
How SMS Healthcare adjusts the AIDET framework to EVS Being a patient in a hospital or other medical environment can be a scary experience. Patients expect their medical providers to be not only experienced, skilled, and knowledgeable about the care they are delivering, but also want their provider to be able to communicate in a … Empathy: making a difference in the patient care experience
Properly trained housekeepers are absolutely essential to ensuring your hospitalis thoroughly cleaned everyday. Following our EVS Training Guide can help ensure your housekeepers are effective in providing your environmental services! Download the guide below!
Your environmental services staff is vital in keeping your Hospital clean and reducing hospital-acquired infections. Here are three ways to improve your current EVS program. 1. Emphasize hand hygiene.Train EVS staff in principles of hand hygiene. According to a recent Health Affairs study, infection control interventions such as hand washing resulted in patients leaving two … 3 Ways to Fight Hospital-Acquired Infections with EVS
Studies have shown that patients overwhelmingly rate their care level higher when good communication between the patient, doctors, nurses and support staff — like EVS — is present. EVS employees can help make patients feel more relaxed simply by greeting them and informing them of the services and procedures performed in the room. This positive … 4 Tactics to Introduce Hospitality to your EVS Program