Technology That Elevates Patient Care
In healthcare, quality cannot depend on guesswork. Cleanliness, compliance, and patient comfort all require measurable performance. Our proprietary SMART System enables SMS Healthcare teams to manage every detail of environmental services with total transparency, while providing hospital partners with assurance that standards are being met in real-time.
The system records each cleaning, inspection, and work order as it happens. Every entry is time-stamped, linked to a team member, and supported by geo-tracking that confirms where the work took place. Supervisors can review activity, verify completion, and ensure high-risk areas receive the right level of attention. This accountability strengthens consistency across all areas of a hospital, from patient rooms to surgical suites and public spaces.
SMART also helps prioritize work by need and urgency. Discharge cleanings, isolation rooms, and critical areas are flagged automatically, ensuring the most important spaces are addressed first. Managers can track turnaround times and coordinate with clinical teams to improve room readiness and throughput.
Audits and compliance reviews are simplified because data is always available. Inspections, corrective actions, and follow-up results are stored in a single system, providing evidence that supports accreditation and survey readiness.
The SMART System also improves communication between departments. Environmental services, nursing, and patient flow teams share access to updates and task progress, reducing delays and confusion. When requests are made, they are tracked to completion with time and location data that verify the work was done as documented.
Patient experience ambassadors benefit as well. When patients or families request assistance, those interactions are logged in the SMART System, monitored for response time, and reviewed for quality. The process ensures service is timely and consistent, supporting both comfort and satisfaction.
Some of the key advantages include:
• Verified cleaning data with time and geo-location tracking
• Real-time insight into compliance and performance
• Faster coordination across hospital departments
• Transparent reporting for audits and surveys
The SMART System continues to evolve as our partners’ needs change. Each update introduces new capabilities for analytics, reporting, and mobile usability, providing teams with additional tools to monitor and enhance performance.
For SMS Healthcare, the SMART System is more than a platform. It’s a tool that keeps every process visible, every action verified, and every environment safe for patients and staff.