Patient Experience Ambassadors

Environmental Services

Our Patient Experience Ambassadors ask the right questions, listen well, and ensure that any EVS issue is addressed proactively.

Our specially trained Patient Experience Ambassadors help ensure the best possible hospital stay for your patients and guests. Also known as Patient Advocates or Patient Representatives, they visit patient rooms daily. After introducing themselves, our Ambassadors check on the patient’s hospital experience, perform a thorough room inspection, and ask what we can do to improve their stay.

This helps our EVS team exceed patient expectations, eliminate potential problems or concerns, and create the best opportunity for great HCAHPS Survey Scores. Furthermore, it allows our management team the chance to observe our employee performance and then proceed with any necessary follow-up training designed to prevent potential service issues in the future.

Quality Assured In Every Step

We take the time to make sure our team is always providing the high-quality work we promise, here at SMS Healthcare. Learn more about how we utilize our state-of-the-art program SMART System to ensure quality, performance, and visitor satisfaction in the medical facilities we service.

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