Constructive Feedback is Powerful

Our routine communication standards and annual customer surveys help generate ongoing, constructive feedback.

We always customize our approach to best serve your needs. SMS Healthcare strives to maintain an open dialogue between our customers, onsite EVS managers, and Executive Leadership teams. We schedule regular meetings at your desired frequency and implement annual customer surveys so we can use your feedback and survey insights to improve your location's cleanliness, safety, and customer service.

Want to see feedback in real time?

Our SMART System gives medical facility visitors the power to share live feedback—and you can monitor, respond, and improve immediately. Learn more about our Quality Assurance program and how Total Transparency is part of everything we do. Explore the Quality Assurance Program!

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