Training

Processes

EVS Training

We prioritize a thorough training regimen. This includes both initial and ongoing training for all SMS Healthcare employees to surpass expectations and deliver high-quality environmental services.

Continual training yields continual improvement.

New Hire Training

All new hires complete a new employee orientation and are trained on an extensive skills checklist.

New hire training covers the 10-step occupied room cleaning process and the 10-step discharge cleaning process, as well as specialty cleaning procedures. For example:

  • Surgical suites
  • Cardiac cath labs
  • Isolation rooms
  • Emergency room

Weekly S.M.A.R.T. Training

To eliminate variability, SMS Healthcare employees participate in weekly training refreshers. Managers focus each week’s training on the unique needs of your hospital such as stainless steel cleaning, wall washing, dusting and cleaning cart use.

Manager Training

We provide our managers with ongoing training to supplements each manager’s individual professional development including communication skills, listening skills, time management and leadership training. The training topics selected for each manager are customized to the individual’s needs and goals.

Safety Matters Program

SMS Healthcare is dedicated to providing a safe and healthy working environment. To comply with OSHA standards we follow operating practices that safeguard all employees at all times.

Safety Orientation

New EVS employees participate in a safety orientation that includes basic safety rules, policies and procedures, emergency action plans and an employee safety program booklet.

Stop. Think. Act.

The Stop. Think. Act. safety program is designed to create a culture of safety for everyone involved in the organization. It promotes a smarter way of working by reminding employees to pause to consider hazards of the task, and then plan to act in a way to avoid risks.